When will Planet Linen NZ ship my order?
We will endeavour to ship your item(s) out the same day if we receive orders before 12pm (midday). If after this time we will try to dispatch your item the next business working day.
How long does it take to ship to New Zealand
Due to covid 19 pandemic situation, It might takes 5 - 10 business days once it has left our warehouse
How much is delivery?
Delivery to New Zealand is $25.00 flat rate shipping fee.
Can I track my order?
Yes, once your order has been dispatched you will receive a confirmation email with tracking details. We send items by Australia Registered Post and you can track your item here.
How do I pay for my order?
- Mastercard, Visa, American Express (including VISA Debit Cards)
What is 3D Secure payment?
Planet Linen is dedicated to providing secure online payment methods. That’s why we've added an extra level of security for Visa, MasterCard & American Express payments, which protects you from the unauthorized use of your credit card.
3-D Secure technology consists of the programs:
- Verified by Visa and MasterCard SecureCode
- American Express SafeKey®
3D Secure benefits cardholders and merchants by providing an additional layer of authentication. During the checkout process, if the cardholder is enrolled in 3D Secure, the issuing bank will decide whether the cardholder's identity can be verified using data supplied regarding the cardholder and their device, or if an additional authentication process is necessary. If additional authentication is necessary, the Payment Gateway will begin a process provided by the issuing bank to verify the cardholder’s identity via SMS one-time passcode, the issuing bank's mobile app, biometric methods, or other means.
Will my item be in stock?
Yes, we aim to keep stock of all our products listed on our website, if for some unforeseen reason we do not have a product in stock that you have ordered we will contact you with details of expected delivery time. We will offer you the option of placing the item(s) on back order and waiting for the product to come into stock, replacing the item with another product or receiving a refund.
What is Planet Linen return policy?
Please refer to Planet Linen NZ SHIPPING & RETURNS page.
Please note: Due to health and hygiene regulations we are unable to exchange or refund Pillows, Quilts, Toppers, Mattress and Pillow Protectors and Underblankets. Please ensure you select these items carefully before purchase.