When will Planet Linen NZ ship my order?

We will endeavour to ship your item(s) out the same day if we receive orders before 12pm (midday). If after this time we will dispatch your item the next business working day.


How long does it take to ship to New Zealand

It usually takes 2 - 3 business days once it has left our warehouse


Can I track my order?

Yes, once your order has been dispatched you will receive a confirmation email with tracking details. We send items by Australia Registered Post and you can track your item here.


How do I pay for my order?  

  • PayPal (accept VISA, Mastercard & Amex)
  • Paypal Express


How much is delivery? 

Delivery to New Zealand is $10.00 flat rate shipping fee.


Will my item be in stock? 

Yes, we aim to keep stock of all our products listed on our website, if for some unforeseen reason we do not have a product in stock that you have ordered we will contact you with details of expected delivery time. We will offer you the option of placing the item(s) on back order and waiting for the product to come into stock, replacing the item with another product or receiving a refund.


What is Planet Linen return policy?

Please refer to Planet Linen NZ SHIPPING & RETURNS page.

Please note: Due to health and hygiene regulations we are unable to exchange or refund Pillows, Quilts, Toppers, Mattress and Pillow Protectors and Underblankets. Please ensure you select these items carefully before purchase.