We will endeavour to ship your item(s) out the same day if we receive orders before 12pm (midday). If after this time we will dispatch your item the next business working day.
It usually takes 2 - 3 business days once it has left our warehouse
Yes, once your order has been dispatched you will receive a confirmation email with tracking details. We send items by Australia Registered Post and you can track your item here.
Delivery to New Zealand is $10.00 flat rate shipping fee.
Yes, we aim to keep stock of all our products listed on our website, if for some unforeseen reason we do not have a product in stock that you have ordered we will contact you with details of expected delivery time. We will offer you the option of placing the item(s) on back order and waiting for the product to come into stock, replacing the item with another product or receiving a refund.
Please refer to Planet Linen NZ SHIPPING & RETURNS page.
Please note: Due to health and hygiene regulations we are unable to exchange or refund Pillows, Quilts, Toppers, Mattress and Pillow Protectors and Underblankets. Please ensure you select these items carefully before purchase.