When will Planet Linen NZ ship my order?

We will endeavour to ship your item(s) out the same day if we receive orders before 12pm (midday). If after this time we will try to dispatch your item the next business working day.

 

How long does it take to ship to New Zealand?

Due to covid 19 pandemic situation, It might takes 5 - 10 business days once it has left our warehouse

 

How much is delivery? 

Delivery to New Zealand is $25.00 flat rate shipping fee.

 

Can I track my order?

Yes, once your order has been dispatched you will receive a confirmation email with tracking details. We send items by Australia Registered Post and you can track your item here.

 

Buy with Confidence!

We want you to feel confident when buying on Planetlinen.co.nz Should you change your mind about a purchase you have made with us, you have the option of returning the item within 30 days of having received it.

Planet Linen 30 Day Money Back Guarantee protects all purchases made from our website.

We will accept returns only up to 30 days from the date of purchase.  We will ONLY provide a refund, exchange or credit if your item(s) are unopened, unused, in the original packaging with the labelling intact. Due to health regulations opened packages will not be accepted for return.

If you decide to return your item, we will provide a refund of the original purchase price, less the initial and return delivery fees. If your item was purchased with a free shipping promotion, please note that the actual initial delivery cost (which would have been applied had the item not been on promotion*) will be deducted from your refund along with the return delivery cost. Please also note that a re-stocking fee may apply.

To organise a return, simply contact us within 30 days of receiving your item at admin@planetlinen.co.nz including images of your product in the original packaging and we will be in touch with further details.

It’s important for your item to be unopened, unused, in the original packaging with the labelling intact to be eligible for return under the guarantee. Due to health regulations opened packages will not be accepted for return.

 

Damaged or faulty returns

In the unlikely event that your item arrives damaged or faulty, please notify Planet Linen within 30 days for a replacement (if available), or a full refund.

Please contact our Customer Care via email admin@planetlinen.co.nz to assist with organising your return.

You may be required to send us images of the damage for further assessment. Planet Linen will give you the option to arrange a replacement for part/whole of the item, or provide you with a full refund. Any refund is made back to the payment option you chose for your original order. Please do not attempt to return the items before speaking to one of our staff (you may be responsible for any associated expenses if you do so).

We will not refund or replace a product that you have bought and received where, in our reasonable opinion, the product has: become of unacceptable quality due to fair wear and tear; misuse; failure to use in accordance with manufacturer's instructions; using it in an abnormal way; or failure to take reasonable care.

In the event that your item is faulty or damaged please notify us immediately within 30 days of receipt to admin@planetlinen.co.nz.  We will happily replace your item and will reimburse your postage for the return of any damaged goods.

 

Returns & Refunds Procedure

If you would like to return or exchange your item(s) please follow our returns procedure -

  1. Please fill in the Return and Excahnge Form online. (You will need to state the reason for return and if you require an exchange or refund)
  2. Once we received the Return & Exchange Form, we will send you a Return Authorisation Number (RA Number), quoting your order number. 

  3. When returning your item(s) please include the Original Invoice & RA Number and return back to 
    Planet Linen Online Returns, 8 Woodfield Blvd, Caringbah NSW 2229, Australia

  4. For the safety and security of the parcel, we strongly advise you to return your item via Australia Registered Mail.  We are unable to take responsibility for missing parcels and can only issue a refund when we have received your return parcel.

  5. Once your returned item(s) have been received, they will undergo a review and once cleared you will either receive your new item or a refund via your original payment method.

We will endeavour to process your refund/exchange within 3-5 working days. Once your refund has been processed, a refund confirmation will be sent to the email address provided at checking out. Your financial institution may require additional time to process the refund to your account.

Please note that in the circumstance that free shipping was offered then postage charges are the responsibility of the customer and therefore the amount refunded will exclude a postage charge of $10.  Additional delivery charges for an exchange will be charged and you will need to pay the cost of all return postage before the exchange will be accepted.

 

 

Please note:

Due to health and hygiene regulations we are unable to exchange or refund Pillows, Quilts, Toppers, Mattress and Pillow Protectors and Underblankets. Please ensure you select these items carefully before purchase.

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